When a buyer purchases an item, his payment is escrowed, which means the funds are in neither the buyer’s nor the seller’s possession. Sellers only get paid once the buyer has received the item in its promised condition.
We message no-ships every 2 days after the date of purchase and then follow up with the seller until he has confirmed shipment. If the item never ships, we issue buyers a full refund.
If you require assistance, please contact our community team at firstname.lastname@example.org. Only TackTackRoom can process refunds. The seller can't issue a refund.