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My payment failed, what do I do?
My payment failed, what do I do?
Elizabeth avatar
Written by Elizabeth
Updated over a week ago

Your payment is failing because your card is expired, you do not have enough funds, or, as is most often the case, your card issuer is putting a block on the payment.

If you're insistent that you've entered the correct card information, we would advise contacting your card issuer and request that they lift the block on your card.

You can edit your card information at any time from your My Payment Methods page.

If you’re sure that everything has been entered correctly, contact our Community team at

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