We collect and hold the payment once a buyer purchases your item. The funds in your TackTackRoom Seller Dashboard move from "Pending" to "Available" as soon as the buyer has approved the sale or 72 hours after the item has arrived at the buyer's address-- whichever comes first. When your funds are "Available", you can cash out.
In other words, even if the buyer never confirms that their order has been received, your funds become automatically available after 72 hours. If your buyer opens a dispute regarding the condition of the item, they will have to enter the TackTackRoom dispute process to prove that the order is worthy of a return and a refund. Only TackTackRoom can refund an order, meaning a buyer cannot withdraw a payment without TackTackRoom's consent. TackTackRoom will not cancel an order in which a label has been printed before 7 days without a seller's consent.
We always defer to tracking on an order. If tracking shows that the package has been delivered, TackTackRoom considers the order delivered, even if the buyer claims otherwise.
Keeping communications on platform is to your benefit. When communications stay on site, you're guaranteed TackTackRoom seller protection.
Cashing out is also secure. TackTackRoom uses Stripe to process payments and bank transfers securely. You can read more about Stripe here. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.