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Trial and Refund Policy
Trial and Refund Policy
Trial for saddle
Julie avatar
Written by Julie
Updated over a week ago

PLEASE NOTE - A trial period is available for customers to ensure that the saddle is an appropriate fit, ONLY IF the seller agrees (and must be agreed before the order is placed).

TackTack's trial terms are not negotiable. Buyers MUST follow the trial policy in order to be refunded. The buyer will NOT receive a refund if the shipping instructions and timelines below are not respected.

The purchase price of the saddle is refundable if the buyer needs to make a return, minus the shipping cost paid by the seller (if applicable) and 3% of payment processing fee (6% if the buyer used Affirm payment plan).

Length of trial is five days.

The trial period starts when the buyer receives the saddle.

Trial periods may be extended in extenuating circumstances, it's an agreement between seller and buyer.

Signature is required for delivery. The buyer must make sure to choose a shipping address where someone will be available to sign.

If the carrier attempts delivery and no one is there to sign for the package, the trial will begin the following business day. It is the buyer's responsibility to pick up the package from the carrier access point or arrange for delivery after that point.

*Saddles ordered internationally will not have a trial. All international sales are final.

Deadline for initiating saddle return shipping is the last day of the trial period. The buyer MUST communicate that they are returning the saddle within the time allowed for trial, otherwise the sale will be final.

Saddle needs to be returned in same condition for full refund of saddle purchase price (less shipping cost and payment processing fee).

The customer is responsible for insured the shipment for the price of the saddle

Please message your seller the tracking number as soon as you ship.

The customer is responsible for shipping cost to return the saddle.

If the saddle does not arrive back to the seller within 7 business days from the end of your trial period which is at the end of the fifth day OR the day you give notice that you will be returning, whichever occurs first, the seller can apply an additional 5% deduction from the refund - unless shipment is delayed due to the carrier.

If the saddle is not received within 7 total days from the end of your trial period, which is at the end of the fifth day OR the day you give notice that you will be returning, whichever occurs first, it will be refused at the post office and returned to you, which will result in a final sale. If the saddle can't be returned, the buyer will have to cover the cost to ship back the saddle to them, or seller&buyer can also agree on a restocking fee.

Saddles are sold as-is. The trial period serves as your opportunity to inspect and test ride the saddle. You are welcome to have your trainer and/or saddler inspect the saddle. Used items are not guaranteed to be free of wear or damage. The seller is not a manufacturer and therefore cannot offer a guarantee on items. NO refunds will be offered as a result of any saddler or trainer inspections made after the trial period has ended. The seller and tacktack are not responsible for any suitability or condition issues brought to our attention after the trial period ends.

Used saddles are sold AS IS.

Failure to comply with trial policy will result in a final sale of saddle. Saddles are not eligible for a refund if the trial policy is violated.

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