Skip to main content
All CollectionsGeneral Support
Why can't I send messages or buy items?
Why can't I send messages or buy items?
Elizabeth avatar
Written by Elizabeth
Updated over 5 years ago

It's likely that your account was automatically restricted by our security bot because you were attempting to take communications/transactions off the platform. Keeping communications on platform is to your benefit. When communications stay on TackTackRoom, you're guaranteed TackTackRoom Protection.

Another reason that your account may be restricted is because our security bot determined that you were spamming users. Please limit the number of new, different users you initiate a conversation with to no more than 5 within a 30 minute time span or 3 within a 5 minute span. 

A restriction may also be triggered if you're messaging several different sellers the same text. 

Please contact TackTackRoom Support to have your account reactivated.

Did this answer your question?